Payment Policy

At Lindetek.com, we strive to provide you with a seamless and secure online shopping experience. To ensure your convenience, we offer various payment methods for your online purchases on our store:

Credit and Debit Cards: You can easily make payments using major credit cards, including Visa, MasterCard, Shop paiement and American Express.

 

Secure Payment

The security of your payment information is our utmost priority. We employ advanced encryption protocols to ensure that all your transactions are securely processed, safeguarding your personal and financial data.

 

Billing and Taxes

All prices displayed on our website are in Canadian dollars (CAD) for our Canadian customers and in US dollars (USD) for our customers in the United States. Applicable sales taxes will be added to your order by the tax laws in your region.

 

Payment Confirmation

Once your payment is approved, you will receive an email confirmation of your order, summarizing all the details of your purchase.

 

Order Cancellation

If you need to cancel your order before it is shipped, please don't hesitate to contact us promptly at info@lindetek.com, providing your order number. We will do our best to accommodate your request.

 

 

Shipment Policy 

We want to inform you of our shipping policy, established to make your shopping experience as pleasant and simple as possible.

Free Shipping: As a token of appreciation for your support, we offer free shipping on all orders over $50. This is our way of saying thank you.

We gladly accept orders from all over the United States as well as Canada, and we are always delighted to meet your needs wherever you are.

Order Preparation: We commit to preparing and shipping your order within a maximum of 2 business days. We understand your eagerness to receive your purchases, and we do everything possible to make this happen as quickly as possible.

Delivery Times: For shipments to the United States and Canada, you can generally expect to receive your order within 4 to 7 days following its preparation. It is important to note that in very rare cases, delays may occur, potentially extending this period up to 15 days. Rest assured that we do everything possible to avoid these delays.

In Case of Problem: If your order does not arrive within the expected timeframe, or if you notice according to the tracking that your parcel is lost, please contact us immediately at info@lindetek.com. We will take immediate action to address the issue.

Tracking Your Order: Once your order is ready, we will send you an email with all the necessary information to track your parcel to your door.

Our goal is to provide you with a worry-free shopping experience. If you have any questions or need assistance, our customer support team is at your full disposal.

We thank you for trusting our shop for your online purchases.

Refund Policy

 Welcome to Lindetek.com, where your comfort and safety in online shopping are our top priority, especially for you, our valued customers in Canada and the United States. 

Anticipating the Unexpected We take pride in the quality of our products, but we understand that sometimes things may not go as planned. If you encounter an issue with one of our products, rest assured, our team is ready to help: 

• We Listen: For any issues, feel free to email us at info@lindetek.com. Tell us what concerns you. 
• Illustrate the Problem: Attach a photo or video of the issue to help us understand and effectively intervene. 
• Inform Us About You: Please provide us with your email address used during the purchase, as well as your first and last name, and specify the address for sending the replacement product. 

Your Order, Our Commitment If your order has not been delivered within 20 business days or appears to be lost, contact us immediately at info@lindetek.com, and we will take care of sending you a replacement promptly. 

Your Freedom to Choose You have 14 days to reconsider your purchase, with no justification necessary. To better meet your expectations, we have extended this period to 30 days. 

Making Your Return Easy For a hassle-free refund, ensure to: 

• Keep the Product in New Condition: Return it in its original state, with all accessories and packaging. 
• Have Your Proof of Purchase: Keep your receipt or any other proof of purchase handy. 

How to Proceed with the Return 

• Contact Us: Send an email to Info@lindetek.com with your order number and explain the reason for your return. 
• Follow Our Guide: We will provide you with the necessary instructions for the return. 

Refund Terms 

• Method: The refund will be made using the same payment method as the original purchase. 
• Timing: Processing your refund may take up to 14 business days after receiving and inspecting the returned product. 
• Return Costs: These are at your expense, except in the case of a defective product or an error on our part. 

We're Here to Help For any questions or assistance, our team is available at Info@lindetek.com. 

Staying Informed We may occasionally update this policy to better meet your needs. Any changes will be announced on our website. 

At Lindetek.com, we are committed to offering you a shopping experience that meets your expectations while adhering to quality and service standards. Your satisfaction is our goal!